Hello, My Name is Arun

15+ years of experience in IT Service Management, Account Management, Project Management, Service Delivery Management and Customer Relationship Management. Currently working at Axians India as a Project Manager (for Novartis India) responsible to handle operational tasks and activities and develop processes aligned with global strategy, principles and guidelines to a dedicated client group, supporting the implementation of processes / services /continuous improvement in scope. Track both the information and documentation for client projects. Manage the delivery of services and processes to customers/users and conduct assessments of processes to identify areas of improvement and define solutions that deliver business value. Lead Projects at country or BU level. Support / participate in budget planning discussions, SLA process. Build and maintain relationships with key stakeholders, vendors and team members to drive successful execution of projects. Build, develop, and grow any business relationships vital to the success of the Project. Build strong relationships with business and technology leaders. Coordinate actions of team members and resolve conflicts. Develop a detailed project plan to monitor and track progress. Drive communication for stakeholders and hold parties accountable. Drive tough decision making, balancing business goals and technical implications. Ensure the project is delivered according to committed scope, approved budget, and targeted dates. 
Ensuring that all tasks are completed in a correct, cost-effective and timely manner in alignment with specifications, quality requirements of stakeholders. Improving the operational systems and processes in support of organizations' mission, information flow and management, business and organizational planning. Drive for Service Level Excellence by Improvement through process changes, resource utilization and cost maximization. Develop impactful presentations to provide impactful business updates for strategic decision making. Evaluates performance against established metrics to determine acceptable levels of quality. Led process improvement projects that helped operations meet and exceed quality standards and streamline processes to reduce cost. Work with other business groups in performance analysis and identifying improvement areas, in order to ensure delivery and improvement of KPIs. Initiate business process modelling and identifying best practices.