Hello, My Name is Vishal

As a business analyst at Dell Technologies, I apply my data, technology, and analytical skills to automate and manage business reports, optimize processes, and enhance customer satisfaction for the sales operations team. I have over six years of experience in this domain and hold multiple certifications, including CSM, ITIL, Python, and AI, that demonstrate my proficiency and interest in advancing my technical knowledge and capabilities.

In my current role, I also handle gift card fulfillment for the US market, working with diverse and global stakeholders and ensuring timely and accurate delivery. Previously, as a specialist in retention, I contributed to the company's growth and retention strategies by providing exceptional customer service, resolving complex issues, and finding innovative and efficient solutions that benefit both the customers and the organization. I have a bachelor's degree in business/commerce, which gives me a solid foundation in understanding the needs and challenges of the industry. I am passionate about delivering value and excellence to the customers and the company.