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Javed Shaikh

WFM
About Me
PROFILE SUMMARY Dynamic and results-oriented Workforce Manager with over 16 years of progressive experience in Workforce Management (WFM), Real-Time Adherence (RTA), and Management Information Systems (MIS). Adept at leading forecasting, capacity planning, scheduling, and real-time operations across global BPO environments. Recognized for implementing analytical and process-driven solutions that enhance efficiency, reduce operational costs, and improve service delivery. Strong collaborator with a proven record in stakeholder engagement, business planning, and people leadership