Hello, My Name is Vijesh

Over 6+ years of results-driven professional experience,offering expertise in service deliveryand end user support

Demonstrated project management excellence, includingthe development of project baselines. Proficient in monitoring and controlling projects with a focus on cost, resource deployment, and quality compliance, ensuring successful execution

Applied a deep understanding of security best practices, encompassing firewall configuration, intrusion detection systems, and dataencryption

Successfully createdand managed ActiveDirectory users and email IDs, fosteringseamless coordination with central teams

Delivered VIP support and on-call assistance to senior executives up to the VP, SVP, EVP, and Group Head levels

Supervised the implementation of major IT changes, minimizing disruption to end-users and driving innovation and efficiency

Maintained a monthly ServiceLevel Agreement (SLA) performance consistently above 98%, preventing contractual penalties

Applied knowledge and skills in dealing with chronically difficult problems,utilizing superior interpersonal and communication skillsto carefully discuss and solve issues

Currently workingas Operations Manager at CMS IT Services, supervising the CEAT project with a team size of 45+ members

Displayed proficiency in various areas including IT Operations, IT ServiceManagement, End User Support Management, Team Management, Vendor Management, Asset Management

Proactively improved the Audit Resultskeeping in mind thefactors:SLA criteria, inputsfrom audit processresults, criticality &stability of services, inputs from customer feedback and escalations

Implemented automation initiatives to reduceticket inflow and improve operational efficiency